terms and conditions

By booking or using transportation services provided by Personal Touch Premium Transportation, you agree to the following terms and conditions.

Reservations and Confirmation

Submitting a reservation request does not guarantee availability or confirm a booking. A reservation is confirmed only after you receive an official confirmation from Personal Touch Premium Transportation.

Clients are responsible for providing accurate contact information, pickup and destination locations, dates, times, passenger counts, and trip details. Please review your confirmation carefully and contact us promptly if anything is incorrect.

Rates are based on the information provided at the time of booking. Changes to the itinerary, timing, vehicle, passenger count, stops, or other details may affect the final price and are subject to availability.

Hourly reservations are subject to the minimum booking time stated in the quote or confirmation.

Payments

Payment terms and the amount due will be provided with your invoice. Unless otherwise stated, payment is due no later than 24 hours before the scheduled pickup.

All non-cash payments are processed through QuickBooks Payments. Personal Touch Premium Transportation does not collect or store complete credit card or bank account information.

Additional charges resulting from waiting time, itinerary changes, added stops, parking, tolls, cleaning, damage, or other services may be invoiced after the trip.

Cancellations

For cancellations made within the applicable cancellation window, the cancellation charge will be the lesser of:

• 50% of the quoted rate; or

• Two hours at the applicable hourly rate, plus any tolls or other expenses already incurred.

The following cancellation windows apply:

• Sedans and SUVs: Within 2 hours of pickup. Reservations longer than 4 hours require at least 24 hours’ notice.

• Vans, including Sprinter vans: Within 4 hours of pickup. Reservations longer than 4 hours require at least 24 hours’ notice.

• Stretch limousines and minibuses: Within 24 hours of pickup.

Any different cancellation terms included in your quote or confirmation will take precedence.

Pickup, Waiting and No-Shows

Clients should be ready at the confirmed pickup location and time. If you cannot locate the vehicle or chauffeur, please contact Personal Touch Premium Transportation before leaving the pickup location.

If a client is not present, we will make reasonable attempts to contact them by phone or text. A client who cannot be reached or fails to appear may be considered a no-show and charged the full quoted rate.

Additional waiting time may result in additional charges. Excessive delays may affect our ability to complete the service, particularly when another reservation follows.

Delays and Service Changes

Personal Touch Premium Transportation is not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including traffic, road closures, severe weather, accidents, mechanical problems, flight delays, government actions, or other unexpected conditions.

When necessary, we may provide a comparable replacement vehicle or arrange service through a properly licensed and insured transportation provider.

Passenger Conduct

Passengers must behave safely and respectfully. The chauffeur may refuse or end service if a passenger becomes threatening, abusive, excessively intoxicated, disruptive, or creates a safety risk. No refund will be provided when service is ended because of prohibited or unsafe conduct.

The use, possession, or transportation of illegal drugs is prohibited. A violation will result in immediate termination of service, and the client may be charged the full quoted rate.

Open alcohol containers are permitted only with prior approval and when allowed by applicable law. Passengers may not provide alcohol to anyone under the legal drinking age.

Smoking and Vaping

Smoking or vaping of any substance, including tobacco, marijuana, and electronic cigarettes, is prohibited in all vehicles.

A violation may result in immediate termination of service without a refund and a cleaning fee starting at $250.

Cleaning and Damage

A cleaning fee starting at $250 may be charged when extensive cleaning is required because of spills, vomit, smoking, excessive trash, or other passenger actions. Charges exceeding $250 may be supported by an invoice or estimate from a professional cleaning or repair provider.

Clients are responsible for damage caused by themselves or their passengers, but they will not be charged for documented pre-existing damage or normal wear and tear.

Cleaning and damage charges may be billed to the person who made the reservation.

Car and Booster Seats

Car and booster seats are available upon request for a $30 fee and are subject to availability.

We are happy to assist with installation, but the parent or guardian is responsible for confirming that the seat is appropriate for the child and properly installed and secured before travel.

Personal Belongings

Personal Touch Premium Transportation is not responsible for items left in a vehicle.

We will make reasonable efforts to locate and return lost property. Any delivery, shipping, toll, or travel costs associated with returning an item are the client’s responsibility.

Unclaimed items may be donated or disposed of after 30 days.

Text Messages

By providing a mobile number with a reservation or inquiry, you agree to receive service-related text messages concerning quotes, confirmations, pickups, trip updates, invoices, and customer service.

Message frequency varies, and message and data rates may apply. Message delivery depends on your wireless carrier and cannot be guaranteed.

Acceptance of Terms

By approving a quote, paying an invoice, confirming a reservation, or using our services, you acknowledge that you have read and accepted these Terms and Conditions.

We may update these terms periodically. The terms provided or available when your reservation is confirmed will apply to that reservation.